Q. I am a business owner with offices in Santa Monica, CA and Los Angeles. I want to form a relationship with a technically competent and reliable Los Angeles computer repair company. This IT Support Los Angeles company must be good at malware removal which includes skills in virus and spyware removal. They also must be experts in hard drive recovery or data recovery Los Angeles. So what characteristics would you recommend in a PC repair Los Angeles or Santa Monica company?
A. I am also a business owner with experience in dealing with Santa Monica computer repair companies.
Here are the characteristics to look for:
1. Be an independent company not a chain or big box store so the computer repair solutions can be tailored to your needs and not colored by affiliate or supplier relationships with certain companies.
2. Be available up to 24 hours per day 7 days a week. Since you have a business, you cannot be tied to fixed operating hours when you have a computer emergency. Your income is tied to your computers. PC Repair must there when you need it.
3. Use a company with multiple credible references. Preferably video client feedback. Video testimonials are difficult to fake if the person identifies him or her self. The more videos the better. Minimum of 5 or more video client feedbacks.
4. Provide a 100%, no questions asked, money back guarantee. No excuses. Just get the job done.
5. Be a 1 call/1 stop solution provider. This includes IT support, malware removal, new computers, onsite repair, computer training, desktop and mobile websites, make those websites rank high in the search engines, computer networking and whatever else your computer, PC or laptop needs may be.
6. Provide detailed invoices that include spreadsheet style accounting for the time spent on your issues. Each repair action should be explained. This way you are not in the dark about what the IT problem or the solutions were.
7. Provides a comprehensive, reliable backup solution that includes online, offsite backup. Also includes cloning or mirroring of hard drives to recover quickly from a hard drive crash. A hard drive crash is a matter of when, NOT if. As the Boy Scouts say, BE PREPARED.
8. Be a company in business for over 15 years. This proves their reliability and likelihood of being around when you need them. No fly by night operators.
9. Be a skilled and dedicated spyware and virus killer as you expressed in your original question. This means the techs at the company do not depend on 1 anti-virus or 1 anti-spyware program to protect your precious company financial, client and other data from the computer criminals out there.
10. Computer techs must also be seasoned business persons and not computer geeks. This means your computer repair Los Angeles or Santa Monica Company will offer IT solutions to increase the number of your clients or customers. It also means they will offer procedures to make your job easier.
11. Provide laptop repair. Laptop repair is a specialty. Only a few do it well. Therefore, expertise in laptop repair Los Angeles or laptop repair Santa Monica (you said you have offices in both locations) is a requirement if you have a mixture of laptops and desktops in your business.
12. Your Los Angeles computer repair company must return calls, show up when promised and make your repairs on your schedule, not theirs (If possible. To be fair, sometimes a replacement part must be ordered).
13. Network security. It is likely you have a computer network. Your computer consultant must secure your network from outsiders. This includes both wireless and wired networks.
14. Remote repair over the Internet. You Computer Repair Santa Monica company must be able to access your machine remotely and make repairs. This means they do not have to be physically present to make some repairs.
There are my more than bakerâs dozen tips on the type of characteristics for IT Support Los Angeles and Santa Monica. I have been in business in this area for many years. I hope my tips were helpful to you.
You also asked for a recommendation.
I recommend No Sweat !!! Computer Consultants at 310-392-4840. On the web at http://www.computerrepairlasantamonica.com.
I've been their client for over 15 years. No Sweat !!! saved my business bacon on a number of occasions by being responsive, proactive and planning for computer disasters. No Sweat !!! performs the 12 tips above far better than any other computer repair company I tried. I give them my highest recommendation. Referring back to Tip # 3 above. No Sweat !!! has 7 client video feedback videos (as of this writing) on its website.
John Dawson
Here are the characteristics to look for:
1. Be an independent company not a chain or big box store so the computer repair solutions can be tailored to your needs and not colored by affiliate or supplier relationships with certain companies.
2. Be available up to 24 hours per day 7 days a week. Since you have a business, you cannot be tied to fixed operating hours when you have a computer emergency. Your income is tied to your computers. PC Repair must there when you need it.
3. Use a company with multiple credible references. Preferably video client feedback. Video testimonials are difficult to fake if the person identifies him or her self. The more videos the better. Minimum of 5 or more video client feedbacks.
4. Provide a 100%, no questions asked, money back guarantee. No excuses. Just get the job done.
5. Be a 1 call/1 stop solution provider. This includes IT support, malware removal, new computers, onsite repair, computer training, desktop and mobile websites, make those websites rank high in the search engines, computer networking and whatever else your computer, PC or laptop needs may be.
6. Provide detailed invoices that include spreadsheet style accounting for the time spent on your issues. Each repair action should be explained. This way you are not in the dark about what the IT problem or the solutions were.
7. Provides a comprehensive, reliable backup solution that includes online, offsite backup. Also includes cloning or mirroring of hard drives to recover quickly from a hard drive crash. A hard drive crash is a matter of when, NOT if. As the Boy Scouts say, BE PREPARED.
8. Be a company in business for over 15 years. This proves their reliability and likelihood of being around when you need them. No fly by night operators.
9. Be a skilled and dedicated spyware and virus killer as you expressed in your original question. This means the techs at the company do not depend on 1 anti-virus or 1 anti-spyware program to protect your precious company financial, client and other data from the computer criminals out there.
10. Computer techs must also be seasoned business persons and not computer geeks. This means your computer repair Los Angeles or Santa Monica Company will offer IT solutions to increase the number of your clients or customers. It also means they will offer procedures to make your job easier.
11. Provide laptop repair. Laptop repair is a specialty. Only a few do it well. Therefore, expertise in laptop repair Los Angeles or laptop repair Santa Monica (you said you have offices in both locations) is a requirement if you have a mixture of laptops and desktops in your business.
12. Your Los Angeles computer repair company must return calls, show up when promised and make your repairs on your schedule, not theirs (If possible. To be fair, sometimes a replacement part must be ordered).
13. Network security. It is likely you have a computer network. Your computer consultant must secure your network from outsiders. This includes both wireless and wired networks.
14. Remote repair over the Internet. You Computer Repair Santa Monica company must be able to access your machine remotely and make repairs. This means they do not have to be physically present to make some repairs.
There are my more than bakerâs dozen tips on the type of characteristics for IT Support Los Angeles and Santa Monica. I have been in business in this area for many years. I hope my tips were helpful to you.
You also asked for a recommendation.
I recommend No Sweat !!! Computer Consultants at 310-392-4840. On the web at http://www.computerrepairlasantamonica.com.
I've been their client for over 15 years. No Sweat !!! saved my business bacon on a number of occasions by being responsive, proactive and planning for computer disasters. No Sweat !!! performs the 12 tips above far better than any other computer repair company I tried. I give them my highest recommendation. Referring back to Tip # 3 above. No Sweat !!! has 7 client video feedback videos (as of this writing) on its website.
John Dawson
Powered by Yahoo! Answers
