Q. Help, my computer(Dell System Workstation 390) wont load past the bios screen after Malware bytes detected a virus and i restarted my computer to complete the removal process. I've tried booting in safe mode, but all that comes up is a black screen, i cant even see the mouse.
@Trish Aww man, doesnt work, guess ima have to manually restore it, thanks though
@Trish Aww man, doesnt work, guess ima have to manually restore it, thanks though
A. It sound like you must have had a virus in files that were necessary to run your system and they`ve been deleted by malwarebytes.
You could try to restore factory settings, but you`ll lose any personal files.
DELL RESTORE.
VISTA AND 7
1 Turn on the computer.
2 As the computer starts, press <F8> on the keyboard until the Advanced Boot Options menu appears on the screen.
Note:
You must press <F8> before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.
3 Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.
4 Specify the language settings that you want, and then click Next.
5 Log in as a user who has administrative credentials, and then click OK.
6 Click Dell Factory Image Restore.
7 In the Dell Factory Image Restore window, click Next.
8 Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9 Click Next.
The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the computer.
The software is now installed as it was when the computer was first received.
XP.
1. Turn on the computer
2 When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.
NOTE.
Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have <F11> nor any substitute.
If the key strokes are not working or you do not have PC Restore any more. You will have to do a manual reinstall. Click here for manual installation instructions.
3 In the Dell PC Restore by Symantec window, click Restore. Alternatively, press <Tab> to highlight Restore, and then press <Enter>.
4 When a warning message appears stating that all data will be lost, click Confirm, or press <Tab> to highlight Confirm and then press <Enter>.
The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.
When the restore process is complete, the following message will appear:
The system recovery process was successful.
5 Click Finish or press <Tab> to highlight Finish and then press <Enter> to restart the computer.
The software is now installed as it was when the computer was first received
You could try to restore factory settings, but you`ll lose any personal files.
DELL RESTORE.
VISTA AND 7
1 Turn on the computer.
2 As the computer starts, press <F8> on the keyboard until the Advanced Boot Options menu appears on the screen.
Note:
You must press <F8> before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen.
3 Press the <Down Arrow> on the keyboard to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>.
4 Specify the language settings that you want, and then click Next.
5 Log in as a user who has administrative credentials, and then click OK.
6 Click Dell Factory Image Restore.
7 In the Dell Factory Image Restore window, click Next.
8 Click to select the Yes, reformat hard drive and restore system software to factory condition check box.
9 Click Next.
The computer is restored to the default factory configuration.
10 When the restore operation is completed, click Finish to restart the computer.
The software is now installed as it was when the computer was first received.
XP.
1. Turn on the computer
2 When the Dell splash screen appears during the computer startup process, press and hold <Ctrl> and then press <F11>. Then, release both keys at the same time.
NOTE.
Some systems like Inspiron Mini 9 (910) do not support System Restore as they do not have <F11> nor any substitute.
If the key strokes are not working or you do not have PC Restore any more. You will have to do a manual reinstall. Click here for manual installation instructions.
3 In the Dell PC Restore by Symantec window, click Restore. Alternatively, press <Tab> to highlight Restore, and then press <Enter>.
4 When a warning message appears stating that all data will be lost, click Confirm, or press <Tab> to highlight Confirm and then press <Enter>.
The Progress window will appear. Once the restore process starts, Dell PC Restore by Symantec usually takes about 8 to 10 minutes to finish.
When the restore process is complete, the following message will appear:
The system recovery process was successful.
5 Click Finish or press <Tab> to highlight Finish and then press <Enter> to restart the computer.
The software is now installed as it was when the computer was first received
Serious problems with my compaq, (fake spyware removal, isapnp.sys, Fl studio, agp440.sys) need help!?
Q. Some info: brand/model:Compaq Evo N610c OS: windows XP sp3
Okay well this is a really long detailed description of the problem and any advice will be greatly appreciated.
I will describe everything in steps as it happened,
1)I was downloading an .iso file for a psp backup game,
when i got one of those annoying fake spyware remover programs that act legit but
are just spyware. (i have gotten this before but this time it was a different spyware virus)
2)so i tried to get rid of it the way I got rid of the last imposter program,
but this method failed.
3)so i got spyware doctor(program) to remove all the infections my system had,
it found around 9 infections 3 of which being in the really harmful area. after I did this,
i tried to reboot because spyware doctor said it was needed in order to fully remove the infections.
4)while it was rebooting , it just froze, and it would not pass the main COMPAQ screen.
and in safe mode it would freeze while loading "isapnp.sys" .
5)so i found a website(using my other laptop) on how to fix that problem witch involved using the xp cd and the recovery mode, i deleted a few files and re copied them.
6)BANG! my laptop worked and I was happy, but i noticed that everything i had on my desktop was gone, so i had 2 profiles , administrator and a limited account. My limited account was gone and only my administrator profile was left. and the password had been removed.
7)so i checked on my harddrive and i still had all my data on the program files and on documents and settings. but a few things were not working,
heres a few things that changed:
a] for some reason i cannot move files from one folder to another,
i have to copy then paste or just click on the side where it says move file to, then look for the folder and thats a pain in the ass...
b]my winrar was acting strange because my .rar files did not automatically say extract here and all those option when the right mouse button is pressed. so I have to open the winrar program in order to extract it and all that.
c]when i go to the add remove programs option on control panel, none of my programs appear,
at first i thought it just took long to load them but i left it for a good while and still nothing.
d]and when i go to start>turn off computer, for some reason my laptop freezes!
the only way i can turn it off in order to save my settings is to open up task manager and then turn off, but even then it just reboots and doesnt turn off all the way!!
c]another urgent problem, i then recently found out that while using FL Studio, my slayer2 plug-in was not working! so i re-installed it, and tried every thing possible, but it still doesnt appear on my channels! and its urgent because i make music well noise actually and i have this compilation due on the 20th! and need my slayer2 plug-in in order to finish up my tracks (the reason why I am so stressed out)
8)so now when i try and enter safe mode,
it appears that it gets stuck in agp440.sys!
and its problems after problems!! I really wish i could just slam my laptop against the wall but I have all my bands tracks and info in there somewhere... so sadly I have to fix this problem by force...
so please if you have these same problems or know how to fix some of them let me know a.s.a.p,
thanks for the long read...
Okay well this is a really long detailed description of the problem and any advice will be greatly appreciated.
I will describe everything in steps as it happened,
1)I was downloading an .iso file for a psp backup game,
when i got one of those annoying fake spyware remover programs that act legit but
are just spyware. (i have gotten this before but this time it was a different spyware virus)
2)so i tried to get rid of it the way I got rid of the last imposter program,
but this method failed.
3)so i got spyware doctor(program) to remove all the infections my system had,
it found around 9 infections 3 of which being in the really harmful area. after I did this,
i tried to reboot because spyware doctor said it was needed in order to fully remove the infections.
4)while it was rebooting , it just froze, and it would not pass the main COMPAQ screen.
and in safe mode it would freeze while loading "isapnp.sys" .
5)so i found a website(using my other laptop) on how to fix that problem witch involved using the xp cd and the recovery mode, i deleted a few files and re copied them.
6)BANG! my laptop worked and I was happy, but i noticed that everything i had on my desktop was gone, so i had 2 profiles , administrator and a limited account. My limited account was gone and only my administrator profile was left. and the password had been removed.
7)so i checked on my harddrive and i still had all my data on the program files and on documents and settings. but a few things were not working,
heres a few things that changed:
a] for some reason i cannot move files from one folder to another,
i have to copy then paste or just click on the side where it says move file to, then look for the folder and thats a pain in the ass...
b]my winrar was acting strange because my .rar files did not automatically say extract here and all those option when the right mouse button is pressed. so I have to open the winrar program in order to extract it and all that.
c]when i go to the add remove programs option on control panel, none of my programs appear,
at first i thought it just took long to load them but i left it for a good while and still nothing.
d]and when i go to start>turn off computer, for some reason my laptop freezes!
the only way i can turn it off in order to save my settings is to open up task manager and then turn off, but even then it just reboots and doesnt turn off all the way!!
c]another urgent problem, i then recently found out that while using FL Studio, my slayer2 plug-in was not working! so i re-installed it, and tried every thing possible, but it still doesnt appear on my channels! and its urgent because i make music well noise actually and i have this compilation due on the 20th! and need my slayer2 plug-in in order to finish up my tracks (the reason why I am so stressed out)
8)so now when i try and enter safe mode,
it appears that it gets stuck in agp440.sys!
and its problems after problems!! I really wish i could just slam my laptop against the wall but I have all my bands tracks and info in there somewhere... so sadly I have to fix this problem by force...
so please if you have these same problems or know how to fix some of them let me know a.s.a.p,
thanks for the long read...
A. Did you try to restore the computer to an earlier time?, try downloading malwarebytes if you can still download and run it.
How can i get rid of this Virus?
Q. it a security virus it tell me where attack is coming form and crap but i think its the cirus i cant access Stop Sign when ever i got ti only way i can fix it is for 3 days by system recovery. also it will be like ur computer is at risk it will bring something up and start scanning my computer for " Virus's " ( air quotes ) uhm also it pops up on the bottom right of my comp and it will show a pop up box and it will be red and the icon that it shows up on is a green sheild with a check in it how can i get rid of it permantley?
uhm im not quite sure i just fixed it for the liek 10th time.
when ever i have hte virus it wont let me access anything. so i cant google it and idk the name of it.
uhm im not quite sure i just fixed it for the liek 10th time.
when ever i have hte virus it wont let me access anything. so i cant google it and idk the name of it.
A. Hi There,
You can run antivirus and antispyware programs, but the sad fact is if you have found one virus on your computer, you probably have several. Cleaning the computer now requires you to follow these steps, because modern viruses and spyware entrench themselves in files that your computer needs in order to run:
1. Virus-check your data files (not application files-- you have installer CDs for those).
2. Back up the data files, getting them off your hard drive.
3. Get your original operating system CDs that came with your computer.
4. Boot your computer from the operating system CD.
5. Select the option that erases your hard drive and then reinstall your system software.
6. Turn on your software firewall that came with your operating system.
7. Reconnect to the internet, and download *all* Windows updates, no matter how long it takes.
8. Reinstall your application software, and update the applications as much as you can.
9. Reinstall your data files.
10. Create a limited user account on your system that does *not* have administrator access, and web surf only from this account.
Yes, this is a pain in the butt. No, there is no other way. No, antivirus and antispyware programs cannot fix this problem on its own.
So, what do you do in the future?
1. Never click on links you find in an e-mail.
2. Never open an e-mail attachment, ever.
3. Only download files from a reputable website that you know is on the up-and-up.
4. Never use bit-torrent and other file-sharing programs.
5. Never use an unsolicited drive-checking site.
6. Turn off all java and java scripting by default, and only enable java and java scripting for sites that you know you can trust.
7. Never read an unsolicited e-mail, and delete spam immediately. It is possible to be hacked by reading an e-mail alone.
Please adhere to the 'dont's' I provided above, because you will have to repeat the cleaning steps that I listed first *every time you get infected.* Anti-spyware and anti-virus programs are good to have, but they are a second line of defense. The best way to protect your system is you, and changing your behavior.
For technicians help.. Go Here.. http://www.iyogi.net/virus-removal.html
Good luck!
Julia
You can run antivirus and antispyware programs, but the sad fact is if you have found one virus on your computer, you probably have several. Cleaning the computer now requires you to follow these steps, because modern viruses and spyware entrench themselves in files that your computer needs in order to run:
1. Virus-check your data files (not application files-- you have installer CDs for those).
2. Back up the data files, getting them off your hard drive.
3. Get your original operating system CDs that came with your computer.
4. Boot your computer from the operating system CD.
5. Select the option that erases your hard drive and then reinstall your system software.
6. Turn on your software firewall that came with your operating system.
7. Reconnect to the internet, and download *all* Windows updates, no matter how long it takes.
8. Reinstall your application software, and update the applications as much as you can.
9. Reinstall your data files.
10. Create a limited user account on your system that does *not* have administrator access, and web surf only from this account.
Yes, this is a pain in the butt. No, there is no other way. No, antivirus and antispyware programs cannot fix this problem on its own.
So, what do you do in the future?
1. Never click on links you find in an e-mail.
2. Never open an e-mail attachment, ever.
3. Only download files from a reputable website that you know is on the up-and-up.
4. Never use bit-torrent and other file-sharing programs.
5. Never use an unsolicited drive-checking site.
6. Turn off all java and java scripting by default, and only enable java and java scripting for sites that you know you can trust.
7. Never read an unsolicited e-mail, and delete spam immediately. It is possible to be hacked by reading an e-mail alone.
Please adhere to the 'dont's' I provided above, because you will have to repeat the cleaning steps that I listed first *every time you get infected.* Anti-spyware and anti-virus programs are good to have, but they are a second line of defense. The best way to protect your system is you, and changing your behavior.
For technicians help.. Go Here.. http://www.iyogi.net/virus-removal.html
Good luck!
Julia
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