Q. I have the antivirus 8 on my notebook Windows 7. I have tried start my computer in the 3 different safe modes and normally but it then takes me to a blue screen that tell me I have the problem for a couple sceonds and back to the Windows recovery screen. I am in a loop, so I can't get access to the internet to down load any cure. Any ideas?
A. You need to use a different computer to download Malwarebytes. Then just follow the Automated Removal Instructions in the link. This virus is a super pain the ass to get rid of. A friend's computer had the virus and I was able to get rid of it in about an hour. I did, howerver, spend about two hours trying to completely remove it from my gf's computer. I ended up giving up and just reformating and re-installing windows and all the programs. I had previously formatted the hard drive into two partitions, an OS/programs one and a data one. So it was easy and only took like an hour and a half, which was less time than I spent trying to remove that piece of trash from her computer in the first place.
If you have seperate partitions for data and everthing else then I would advise this if you can't easily get it off your computer.
If you have seperate partitions for data and everthing else then I would advise this if you can't easily get it off your computer.
How do I remove Vista Total Security 2011?
Q. I'm currently asking this from a different computer than the infected one. I've looked online and none of the methods to removing this virus have worked for me. The infected computer is completely unable to access any pages on the internet, every single one I've tried has been redirected. Therefore I can't download any programs to help combat it or access any of the materials I might need online.
Are there any solutions that can be implemented without downloading a program or needing the internet? I'm completely at a loss, nothing I've done has worked.
Are there any solutions that can be implemented without downloading a program or needing the internet? I'm completely at a loss, nothing I've done has worked.
A. Hi noname,
The first answer gave you the correct link for the removal instructions,but there are few things to add.
- Safe Mode with Networking to download the programs - http://www.computerhope.com/issues/chsafe.htm
- Disable proxy servers in IE.See here - http://windows7themes.net/how-to-disable-enable-proxy-in-internet-explorer-9.html
- Rename the Malwarebytes and RKill install files to something else (eg lick.exe and toss.exe
- Use Microsoft`s .exe fixer,if no program opens in Safe Mode - http://support.microsoft.com/kb/950505
- If all else fails,back up your personal data to an external drive/disc and re-install/recover Windows.Look in the manual of your computer for recovery details (it`s on the web site of the manufacturer).
The first answer gave you the correct link for the removal instructions,but there are few things to add.
- Safe Mode with Networking to download the programs - http://www.computerhope.com/issues/chsafe.htm
- Disable proxy servers in IE.See here - http://windows7themes.net/how-to-disable-enable-proxy-in-internet-explorer-9.html
- Rename the Malwarebytes and RKill install files to something else (eg lick.exe and toss.exe
- Use Microsoft`s .exe fixer,if no program opens in Safe Mode - http://support.microsoft.com/kb/950505
- If all else fails,back up your personal data to an external drive/disc and re-install/recover Windows.Look in the manual of your computer for recovery details (it`s on the web site of the manufacturer).
Can I create recovery discs on my Hp when I already have a virus?
Q. I have a HP pavilion laptop and I have found out that it's got an alureon virus. After looking up the virus online to try and get rid of it I've resigned myself to just doing a complete system restore. Only I just realised that I am meant to create my own system recovery disks. I was unaware of this and now do not have any recovery discs. Can I make the discs now that I have a virus? Can I buy them off HP? I'm desperate for answers.
A. So you were late to realize that you should have created the recovery disc right after you got the computer from the store. Anyway, yes you can buy a recovery disc from HP. It usually costs $25-30.
I doubt that it would be safe at this time to create a recovery disc from your infected computer as you might carry over the infection to the disc as well. Alureon is a rootkit and hides well in the operating system. It is very difficult to detect. However, maybe the well-known TDSSKiller made by Kaspersky to remove that rootkit will do:
http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller
If the TDSSKiller is able to remove the rootkit then it might be fairly safe to create your recovery disc.
Meanwhile, you can also consider running the recovery program in the hidden partition:
1. Turn on or reboot/restart the computer.
2. Tap the F10 key repeatedly once you see the HP logo until the recovery screen appears. On some models it may be the F11 key.
3. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery.
4. To perform a destructive recovery, click "Advanced" and then "Yes".
5. After the recovery is finished, the laptop will reboot.
Note that you you will lose your data when you do a system recovery regardless if it's through the hidden recovery partition or from a recovery disc so back them up somewhere else.
I doubt that it would be safe at this time to create a recovery disc from your infected computer as you might carry over the infection to the disc as well. Alureon is a rootkit and hides well in the operating system. It is very difficult to detect. However, maybe the well-known TDSSKiller made by Kaspersky to remove that rootkit will do:
http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller
If the TDSSKiller is able to remove the rootkit then it might be fairly safe to create your recovery disc.
Meanwhile, you can also consider running the recovery program in the hidden partition:
1. Turn on or reboot/restart the computer.
2. Tap the F10 key repeatedly once you see the HP logo until the recovery screen appears. On some models it may be the F11 key.
3. When the recovery screen appears, press "Next" and then "Yes" to perform a non-destructive recovery.
4. To perform a destructive recovery, click "Advanced" and then "Yes".
5. After the recovery is finished, the laptop will reboot.
Note that you you will lose your data when you do a system recovery regardless if it's through the hidden recovery partition or from a recovery disc so back them up somewhere else.
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